Return Policy
All items purchased through Eco Distribution Group come with a 30 day “defective product” guarantee. If you receive a shipment and you wish to return it, simply contact info@ecoDistributionGroup.com and we will provide you with the return shipping address. Purchases can be exchanged for the same item or other item(s) only if the product is found to be defective or damaged (leaky bottle, damaged box, etc). Defective products must be returned to be eligible for an exchange. Cash refunds will not be issued once an item has been opened under any circumstance. Once a non-defective item is opened or 30 days have expired from the time of purchase, returns will not be accepted. Also note that the shipping charge of an item is not refundable under any circumstance. We will pay to ship the replacement in the event of a defective item, but shipping of the return is up to the customer. Customers may decide which return shipping carrier to use and they may also decide whether or not to purchase tracking service.
Cancellation Policy
If you complete a purchase and then decide you do not want the item, please contact us right away at info@ecoDistributionGroup.com. If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded. If the order has already shipped, when you receive the order, refuse delivery and write RETURN TO SENDER on the box and give the item back to the shipping company without opening it. Please keep in mind that all products offered through Eco Distribution Group are shipped directly from the manufacturer to the customer. It is essential that you send an email to info@ecoDistributionGroup.com and inform us of the situation. When we are notified that the manufacturer has received the shipment back we will refund you the item price of the purchase. Shipping will not be refundable on cancellations where the order has already been shipped. If the order has not been shipped then shipping will be refunded. In the event you do not refuse delivery and you open the shipment, then you will need to return the item to us as per our return policy above.
All items purchased through Eco Distribution Group come with a 30 day “defective product” guarantee. If you receive a shipment and you wish to return it, simply contact info@ecoDistributionGroup.com and we will provide you with the return shipping address. Purchases can be exchanged for the same item or other item(s) only if the product is found to be defective or damaged (leaky bottle, damaged box, etc). Defective products must be returned to be eligible for an exchange. Cash refunds will not be issued once an item has been opened under any circumstance. Once a non-defective item is opened or 30 days have expired from the time of purchase, returns will not be accepted. Also note that the shipping charge of an item is not refundable under any circumstance. We will pay to ship the replacement in the event of a defective item, but shipping of the return is up to the customer. Customers may decide which return shipping carrier to use and they may also decide whether or not to purchase tracking service.
Cancellation Policy
If you complete a purchase and then decide you do not want the item, please contact us right away at info@ecoDistributionGroup.com. If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded. If the order has already shipped, when you receive the order, refuse delivery and write RETURN TO SENDER on the box and give the item back to the shipping company without opening it. Please keep in mind that all products offered through Eco Distribution Group are shipped directly from the manufacturer to the customer. It is essential that you send an email to info@ecoDistributionGroup.com and inform us of the situation. When we are notified that the manufacturer has received the shipment back we will refund you the item price of the purchase. Shipping will not be refundable on cancellations where the order has already been shipped. If the order has not been shipped then shipping will be refunded. In the event you do not refuse delivery and you open the shipment, then you will need to return the item to us as per our return policy above.